| 1. | | The display of my HandyStep® electronic shows “Err 001.” What should I do? |
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A list of error codes, and their meaning is below:
Err001: Tip recognition error. Follow the instructions in the manual to resolve.
Err002: This error indicates a motor strain. Press enter to clear, then ensure that the tip orifice is not block and replace the tip, if jammed.
Err003 or higher: These error messages indicate and electronic failure. Contact BrandTech Scientific for repair. |
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| 2. | | Which repeating pipette tips work with my HandyStep® electronic? |
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| The HandyStep® electronic is designed to work with all standardized repeating pipette tips. These include BRAND PD-Tip™ syringe tips, Fisherbrand tips, VWRbrand tips, Ritips, Labnet Combi-syringes, Rainin Encode tips, and Eppendorf Combitips. They will even work with the proprietary-design Eppendorf Combitips Plus. Other proprietary designs, like those from Wheaton, Oxford and ThermoLabsystems will not work with the HandyStep electronic. The HandyStep® electronic will automatically recognize the size of BRAND PD-Tips™ and Rainin Encode tips. |
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| 3. | | How long does it take to charge the battery in my HandyStep® electronic? |
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| 2.5 hours with the battery removed from the instrument, 3.5 hours with the battery inside the instrument. |
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| 4. | | How long does the battery charge last? |
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| Approximately 2.5 hours of continuous pipetting with a 12.5mL tip, for liquids with a viscosity and density similar to water. Because of the amount of friction, and liquid moved varies with the size of the tip, larger tips have shorter charge life, while, conversely, smaller tips provide less of a drain on the battery. |
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| 5. | | Why does the frame around my battery charge icon blink? |
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| This indicates that the instrument has not undergone a full battery charge/discharge cycle with the battery inside the instrument, and as such the battery charge indicator is not as accurate as it would be otherwise. |
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| 6. | | How do I calibrate my HandyStep electronic? |
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| A Standard Operating Procedure (SOP) for gravimetric testing of the HandyStep electronic is available on this website in the Technical Resources section.
Because the instrument and the syringe tips are equal partners in the accuracy of the instrument, if you find that your instrument is not performing to specification with third-party tips, we recommend that you try BRAND PD-Tips to confirm the source of the error. PD-Tips are supplied with a Certificate of Performance in every box. It should be noted that bubbles in the tip are also a common source of error.
Adjustment of the instrument by the end-user is not possible. If you find that your instrument requires adjustment, we recommend contacting our Factory Authorized Service center, listed in the Sales and Service section of the website. |
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If you're having trouble finding the information you want, BrandTech Customer Service is here to help. Call us at 888-522-2726, or if you prefer, contact us online.
